Business is my middle name.

What is passion? What are you passionate about and why is it important to work somewhere you are passionate about the work? To begin, passion (to me) means having an interest in what you do. When you are passionate about something you are invested in it physically, emotionally and mentally. Whenever I am faced with a new challenge at work people usually ask me how I stay positive. My secret is... I  am passionate about my work. I only work with companies where I can make a difference and where their goal are aligned with mine.  I always wanted to help other people, so I started working in customer service. It has been a bumpy ride since then. Each day has been new learning experience for me. The more I learn the more I realize I never knew anything to begin with. That is the thing about life, you have to be willing to learn and become more open to criticism. When I am criticized constructively I write down what I need to improve in. I t...

1.      Do not get angry. The client is mad at the company and unfortunately you are receiving the heat. They are most likely using terms like "You people" or "You". These terms ordinarily should make you feel defensive, but you have to keep in mind that the client is not upset at you. They are just upset or dissatisfied with the service received by your company. 2.      Listen carefully to the clients’s problem. What happened? What is making them so angry? Is the fault from company or client? 3.      Apologize, give a heart felt apology. Do not just say a cold and unfeeling sorry. Try and make the customer understand you care about them. 4.      Empathize, put yourself in the client's shoes. Don’t try to reason with him or her immediately. First thing is to get them to calm down. 5.      After the clients calms down and is more...