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Showing posts with the label resume

Copy and paste = Toss in the waste

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   Today, I sat down to review some job applications and I could not be more disappointed in what I saw. I had seen some amazing profiles and resumes and I had forwarded them to my boss to review. I was shocked however when these individuals took the interview quiz. So what happened? What led to me dismissing their profile? Copy and Paste. Yes, this is advice I did not think I would have to give anyone but please never copy and paste your cover letter, resume or quiz answers from blogs. With a quick copyscape test it was revealed that these individuals had lazily copied and pasted their answers. The answers were rated between 50%- 100% full of plagiarized content. One reason why this was an automatic disqualification is because the position would involve content writing and managing the company profile. If a person were to copy and paste information, the company can be sued. The quiz and cover letter is requested because we want to hear your voice, know about you...

Jack of all trades, master of unemployment.

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Want to hire a professional to write your resume? Do you think it will get you better jobs if it looks "better" or more "professional"? Stop right there! Resumes need to be written in an easy to skim format, they should only include skills and work relevant to the job and should have up to date contact information. These are things you can do yourself! These professional writers will create resumes you love but these resumes will have the same effect as the last one. Now what can you do to catch the eye of the recruiter? 1. Tailor your resume to the job you are applying for. Resumes are not one size fit all. The need to be specific. Yes that means throwing out the 8 years janitorial work when applying for the job of a customer service representative.  2. Resume should be easy to skim, a recruiter should be able to see skills and experience with a five second scan of your resume. 3. No longer than one page. This is the one time quantity is not better. Less...

Five (5) steps every customer service representative should know when dealing with angry clients/customers.

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1.      Do not get angry. The client is mad at the company and unfortunately you are receiving the heat. They are most likely using terms like "You people" or "You". These terms ordinarily should make you feel defensive, but you have to keep in mind that the client is not upset at you. They are just upset or dissatisfied with the service received by your company. 2.      Listen carefully to the clients’s problem. What happened? What is making them so angry? Is the fault from company or client? 3.      Apologize, give a heart felt apology. Do not just say a cold and unfeeling sorry. Try and make the customer understand you care about them. 4.      Empathize, put yourself in the client's shoes. Don’t try to reason with him or her immediately. First thing is to get them to calm down. 5.      After the clients calms down and is more...

5 tips to get the job you want.

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Today, so many people are searching for jobs that will give them the opportunity to earn money. Most hold bachelor's degree or even hold Master's and yet they go for years unable to find jobs. I remember when I was searching for a job when I finished university. I went to a state where no one knew me and got hired by Standard Alliance. I had no help, this like other jobs I have gotten have been on merit alone. Today I want to reveal tips I use when applying for a job. For the Job at Standard Alliance, I was interviewed by HR and the Managing Director. So how did I ace the interview? What made me stand out? 1. My Appearance: I dressed to impress. Put on a suit and ensured I looked the part, you cannot go to an interview looking dirty or drenched in sweat. Look professional, look like you ALREADY work there. 2. My Resume: I kept off the irrelevant data and kept it simple and easy to skim. I have many years of work experience in manual labor, however it was not relevan...